Our café is open daily from 7:30am to 6pm.Our office is open from Monday to Friday, 8am to 5pm. If you would like to get in touch with our team, head over to our contact page, fill in your details under general inquiry, and hit submit.

Your coffee subscription can be managed through your account dashboard. Login to your account, click on “My Account” where you will find “Manage Subscriptions”. For further assistance, feel free to submit your inquiry through our contact page.

All Dubai orders will be delivered from Monday to Saturday. 

Orders outside Dubai will be delivered within 2 business days. 

We do not deliver on public holidays.

Dubai - We charge a delivery fee of AED 10. Free delivery for orders above AED 300. No minimum order requirements. 

Other Emirates - We charge a delivery fee of AED 20. Free delivery for orders above AED 400. No minimum order requirements. 

All orders receive an automatic email confirmation from our website. It is highly possible that the email is in your spam or junk folder, so take a look in there.

For further assistance, submit your inquiry and contact details through our contact page.

Yes! Shipping cost is dependent on your order and calculated automatically at checkout.

Yes! We offer several supply options for events. Please use the event inquiry form on our contact page to get in touch.

Absolutely! Please use the event inquiry form on our contact page to inquire about hosting an event at RAW.

We do not normally take bookings, however, we recommend calling us if you have a large group.

Unfortunately, we do not sell or trade green coffee beans.

All of our coffee is ethically sourced and some are organically certified by the recognised certifying body in the countries where the beans are grown.

If you need more details, please contact us at info@rawcoffee.ae.

For optimal flavour, we recommend drinking our coffee no more than four weeks after roasting. Store in a dry, airtight container.

Our coffee is roasted regularly in small batches. We recommend ordering what you need weekly to ensure it is always at peak freshness.

Make sure that you keep your coffee in an airtight container and store it in a cool, dry place away from any sunlight to ensure maximum freshness.

We’ve got an entire page dedicated to you! Submit your inquiry and contact details through our Coffee Supply page and we’ll get back to you right away!

RAW upholds the manufacturer’s warranty for up to one year if the power/water quality requirements of the machine are met.

Want to know more? Submit your inquiry through our contact page.

You don’t have to switch your machine off if you are using it regularly. Just make sure water is more than 50% in the reservoir tank. If you are not going to use your machine for more than 3 days, we advise you to switch it off.

It depends on usage: machines used in a café would need to be cleaned daily; machines used at home should be back-flushed regularly and properly cleaned weekly. 

We also recommend servicing your machine annually to keep it healthy.

Please call us or contact our Service Team at servicing@rawcoffee.ae or info@rawcoffee.ae and we will gladly assist.

We recommend using water with low levels of chloride and low minerals. The RAW Team have tested most available supermarket bottled waters and here are our findings: 

Arwa (from Coke) and Aquafina (from Pepsi) are the only local made waters with chlorides low enough to be used to maintain manufacturers' warranties in coffee equipment.

Please contact us at info@rawcoffee.ae if you need any more information or assistance with water for coffee.

For more information about RAW's water solution for coffee, check out our blog.

Just like your car, your Rocket Espresso Machine requires regular maintenance to ensure it continues to perform optimally. Think of it like the oil, filters and tires of your car. Yearly service helps to keep your machine in top shape, address any potential issues early, and extends its lifespan. Regular service is crucial for maintaining the quality of your espresso and avoiding costly repairs down the line.

General service for your Rocket Espresso Machine typically takes at least 2 days, while a full service may take around 3 to 4 days. This allows us to thoroughly inspect and address any issues, ensuring your machine operates at its best.

The RAW warranty covers the labour required to replace spare parts that have failed due to manufacturing defect only and does not include issues related to water or scale damage. Rocket Espresso warranty covers the cost of spare parts that have failed due to manufacturers defect only Proper maintenance and the use of recommended water can help prevent scaling and other water-related issues.  The Rocket Espresso warranty is the manufacturer’s warranty. Please see details here.

When you bring your machine in, please let us know if you need to fix an existing issue or if you would like to schedule a general or full service. This will help us better prepare and address your needs efficiently.

Using the correct grinding size is crucial to avoid channelling ( the water bi-passing the coffee as it is made) in the coffee beans, which can negatively impact the flavour and quality of your espresso. Ensuring your grinder is set to the optimal grind size for your coffee will help you achieve the best results.

We offer a collection service for your convenience within city limits. For Abu Dhabi, collections are scheduled every Monday and Thursday. In Al Ain, collections are available on Tuesdays, and for Dubai, we offer collections Monday through Saturday. All other Emirates collections Wednesday.

Abu Dhabi: AED 150 (AED 300 both pick up and drop off)

Al Ain: AED 150 (AED 300 both pick up and drop off)

Dubai: AED 100 (AED 200 both pick up and drop off)

All other Emirates: AED 150 (AED 300 both pick up and drop off)

If you are travelling or not planning to use your espresso machine for a week or longer, it’s important to flush out all the water from the tank as leaving the tank full of water sitting in the lines will result corrosion. This helps protect the machine from scaling and keeps it in good condition.

The eco-mode button, introduced in the Rocket Appartamento model after 2018/2019, puts the machine into a sleep mode for 40 minutes to save energy. If you prefer not to use the eco-mode, you can turn off the button. We have received inquiries from customers whose machines were not heating because the eco-mode was inadvertently activated.

When submitting your machine for service, it is essential to complete the service form in front of us. Please check all the accessories included with your machine and note any scratches or dents. This ensures we accurately record the condition of your machine before service.

Yes, you can change the group gasket or shower screen yourself if you feel comfortable doing so. We provide video links to guide you through the process. If you have any questions or need assistance, please feel free to reach out to us. (Check out this video on how to change the group gasket & shower screen on a Rocket Espresso Machine).

Private training can be scheduled at a day and time that is mutually convenient. However, there are cancellation fees for no-shows and re-bookings are subject to availability. 

Our training schedule is updated every week and available to check out on our Training page.

For more details about our training options, please contact us at training@rawcoffee.ae.

To maximise the effectiveness of our training courses, all training is conducted at our training facility in Al Quoz.

We do not offer training outside of our facility at present. For more details, contact us at  training@rawcoffee.ae.

The course fees exclude SCA examination and certification fees. Examination fees for each SCA course are mentioned on our Training Courses page.

For more information on costs for SCA members and non-SCA members, please contact us at  training@rawcoffee.ae.

We highly recommend our Home Barista course.

Check out our SCA courses. We offer three levels for each course: Foundation, Intermediate and Professional. For beginners, we recommend completing the Foundation level first. To learn more about SCA and their guidelines, head over to our SCA Education page.

Have a look at our Training Courses page to see which option is the best fit for your goals. Alternatively, you can reach out to us at  training@rawcoffee.ae and we will try and assist in choosing the best option for you. 

RAW upholds the manufacturer’s warranty on all equipment sold. However, all espresso machines need regular maintenance due to normal wear and tear which is not covered by warranty. For queries or assistance, please contact us at  servicing@rawcoffee.ae.

Yes! We can still service Rockets and La Marzocco machines that were not purchased from us. However, charges will apply, and warranty cannot be availed.

Our Black Tie Blend, a crowd favourite and our strongest blend, will be the best choice for an espresso.

Our Colombian ASOPEP, Ethiopian Sidamo Bensa, and Guatemalan Los Suspiros are all good options.

All our blends work best for milk-based drinks. These coffees are typically designed to be versatile and go well with milk, and as espresso. Start with our LBD Blend or our Black Tie Blend.

Our blends go very well with milk. We suggest trying our LBD Blend or Working Blend. If you prefer a single origin coffee, try the Burundi Busundi or Timor Leste Honey.

Our Black Tie Blend is a relatively darker roast and contains more soluble compounds allowing machines with lower pressure outputs to brew it more consistently. If you need us to grind the coffee beans for you, we need to know which machine model you have at home so we can deliver the correct grind size.

Your coffee is probably under-extracted. Adjust your grind size or yield. Please also consider the quality of your water and check out our blog on the importance of water.

You are extracting too much. You must either change the grind size a bit coarser or reduce the yield.