RETURNS & REFUNDS

Updated in October 2022

RAW Coffee Company (known as RAW) is delighted to offer you a straightforward return and exchange policy. If you have questions about the items purchased from us, please get in touch with us at info@rawcoffee.ae.

COFFEE

  • We like you to feel happy and comfortable purchasing from RAW. Hence, if you would like to cancel an order you have made, this is only possible by mailing info@rawcoffee.ae 12 hours before delivery.
  • Once your shipment is on the way to you, we will not be able to cancel it.
  • There are no returns or refunds on coffee that has been delivered.

NON-COFFEE

Return

  • You have 7 calendar days to return an item from the date of the invoice.
  • To be eligible for a return, your item must be unused, not damaged, and in the same condition that you received it.
  • Your item must be in its original packaging.
  • Your item needs to have a receipt or proof of purchase.

Refund

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will notify you of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within 3-4 business days, depending on your card issuer's policies.

INTERNATIONAL

All international sales are FINAL. No returns, exchanges, or exceptions will be permitted.

ORDER CANCELLATIONS

We like you to feel happy and comfortable purchasing from RAW. Hence, if you would like to cancel an order you have made, this is only possible to cancel by mailing info@rawcoffee.ae 12 hours before delivery. Once your shipment is on the way to you, we will not be able to cancel it.

TERMS & CONDITIONS

All item descriptions and images are accurate to the best of our knowledge and ability and are in no way warranted as complete. RAW is not liable for any duties, taxes, customs charges, or other fees incurred with international shipping. It is the client’s responsibility to investigate and understand these associated charges as well as their own countries' legalities prior to purchase.

If an item is refused delivery by the client on international orders for any reason, no refund will be provided, and additional charges will apply.