Updated in October 2022
Welcome to RAW Coffee Company
Information collected through rawcoffeecompany.com does not include credit/debit card details of the customers and those details will not be stored, sold, shared, rented or leased to any third parties. RAW Coffee Company (referred as RAW) complies with the privacy laws and regulations of the UAE. Rawcoffeecompany.com makes no representation that this site is governed by or operated in accordance with the laws of other nations, or that the site or any part thereof is appropriate or available for use in any particular jurisdiction. Those who choose to access the site do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. By using this site, visitors from outside the UAE acknowledge this site is subject to the laws and regulations of the UAE and waive any claims that may arise under their own national laws.
- What Information we collect
The personal information we collect may include your name, e-mail, address, phone, title, company, or organization name. Users may, however, visit our Shop anonymously. We will collect personal identification information (PII) from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except it may prevent them from engaging in certain site related activities.
Non Personal Information
When you visit and interact with our Shop, RAW and third parties with whom RAW has contracted to provide services to RAW may collect (Non-PII) Non-Personal Identification Information about Users, which may include the browser name, the type of computer and technical information about Users, means of connection to our site such as the operating system and the Internet service providers utilized and other similar information.
Non-PII is anonymous and does not identify you personally. Non-PII is generally collected through the site from four different sources: Internet protocol addresses and web logs, pixel tags, cookies and other similar technologies as well as other Non-PII that you voluntarily provide.
IP Protocol Addresses/Web Logs
This site's web servers automatically collect the Internet Protocol (IP) addresses and log files of visitors. Your IP address is an identifying number that is automatically assigned to your computer by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever you visit the site, along with the time(s) of your visit(s) and the page(s) that you visited. This information is collected in an aggregate form only and does not contain any PII. We use your IP address, and the IP addresses of all users, for purposes such as calculating site usage levels, helping diagnose problems with the site's servers, and administering the site. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites. In addition to the Non-PII usage of IP Addresses described above we also may link your IP address to personally identifiable information for fraud prevention purposes.
We and our service providers may also use so-called "pixel tags" "web beacons," "clear GIFs" or similar means (collectively "Pixel Tags") in connection with some site pages and HTML-formatted email messages to track your use of our Shop in order to provide you with more useful information and a more personalized experience the next time you visit. A Pixel Tag is an electronic image, often a single pixel (1x1), that is ordinarily not visible to site visitors and may be associated with cookies on the visitors' hard drives. Pixel Tags do not contain any (PII) and allow us to count users who have visited certain pages of the site, to deliver branded services, and to help determine the effectiveness of promotional or advertising campaigns.
How do I withdraw my consent?
If you do not want us to send you Cookies, you may adjust this in your browser settings. (explanation to be found in point 7. Cookies)
If after you opt-in, and you have changed your mind, you may withdraw your consent for us to contact or email you, for the continued collection, use or disclosure of your information, at anytime, by contacting us via email: email@example.com
RAW Coffee Company
PO Box 215844
Dubai, United Arab Emirates
We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
All payments online are secured online payments provided by Checkout (http://www.checkout.com/).
- Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are in no way responsible for the content nor the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorized or unintended access that is beyond our control.
What is a cookie?
A cookie is a small file that is placed and stored on your browser or device by a platform. Cookies allow a website owner to distinguish the activities carried out from your device from other users of that website.
When you visit our Shop, various Cookies can be sent to your device. These are the very light text files, where data including login information are stored, sent to your computer by the websites you visit.
How can I reject cookies and/or delete existing cookies?
If you do not want us to send you Cookies, you may adjust this in your browser settings.
You can also visit http://www.aboutcookies.org/ which contains comprehensive information on how to do this on a wide variety of browsers. This site includes details on how to delete cookies from your computer as well as more general information about cookies.
Cookies we may use
Below is a list detailing some examples of the different cookies that our Shop use. The information explaining the purpose of these cookies and where applicable, includes links to further information that may be of use.
_ga, _gat, Google Analytics,
Collects and aggregates data about how users interact with our Shop. We use this information to know if our Shop is working as intended, as well as understanding how our users are getting to our Shop. Persistent https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Tracks if someone has logged into Facebook with their device, and if so, allows us to advertise them on Facebook knowing they’ve been to our website.
We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
- Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Questions and Contact Information
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or:
RAW Coffee Company Offices
4a Street, Al Quoz 1
Makani Number: 21316 82776