PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
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We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ESPRESSO EQUIPMENT WARRANTY TERMS
General Definition
A warranty is a written guarantee given to the purchaser of a piece of equipment, usually specifying that the manufacturer will make any repairs or replace defective parts free of charge for a stated period of time.
Warranty Period - Duration
1 calendar year (from purchase date)
How RAW Fits In
When purchasing a piece of equipment from RAW, we vouch to uphold this manufacturer’s warranty. We are acting as an agent between the buyer and the manufacturer to keep things running smoothly.
What Does It Cover
Parts:
Any parts which fail due to manufacturer’s negligence or faulty parts. This means a piece of equipment that fails because the manufacturer didn’t make the item properly (in fully functioning form). In this situation the manufacturer must replace the faulty part. i.e. if a boiler was not welded together properly.
Labour:
Any man-hours used to fix faulty parts during the warranty period but needs to be returned to base. *Labour is not included in the manufacturer’s warranty from the factory, but RAW includes into the warranty we guarantee to maintain.
Return to base:
The item must be returned to the manufacturer.
What Does It NOT Cover
Parts:
Failure of parts due to wear and tear i.e. gaskets, o-rings, anti-vacuum valves. These are generally parts which either have a high rate of movement, friction or heat applied to them when the item is in operation. These faults are due to everyday wear and tear and will fail more quickly the more the item is used. Also, does not cover failures of parts caused by water chemistry.
Labour:
Any man-hours used to fix/replace parts faulty due to normal wear and tear (even if during the warranty period).
Condition:
The Warranty will be voided if the customer opens or modify the equipment.
Delivery Charges:
The warranty does not cover any costs associated with the shipping, handling, or delivery of the coffee machine for warranty service. The customer is responsible for all delivery charges incurred during warranty claim process.
Power Fluctuations:
- This warranty does not cover damages or defects caused by power fluctuations, including but not limited to: damage due to voltage spikes, surges, or power outages.
- Use of the machines with incompatible power sources or insufficient power supply.
- Issues arising from the lack of a proper voltage stabiliser or surge protector.
Warranty vs. Service
Warranty and regular service are two different things. A warranty covers manufacturers faults whereas a service aims to do prescribed preventative maintenance so that the minimum amount of “wear-and-tear” faults happen. Servicing is not included into the price of the machine. Labour and parts that need to be replaced are 100% chargeable.
What we recommend
We recommend following these guidelines to pro-long the life of your new machine and decrease the risk of issues.
- Use recommended water brands and/or water chemistry
- Daily cleaning regiment and use recommended cleaning products
- Following typical servicing routine or purchase a service contract
Have Any Questions?
For any questions, emergency breakdowns or to schedule a regular service, please contact our Technical department;
Tel: +971 4 339 5474,
Mob: +971 56 505 6279, +971 56 505 6278
Email: info@rawcoffee.ae
How To Make a Warranty Claim:
To make a warranty claim under this warranty, please contact our technical team by emailing servicing@rawcoffee.ae or call +971 (0)4 3395474.
You may be required to provide proof of purchase and a detailed description of the issue.